Returns and Exchanges
Last updated: 23 October 2026
This page explains how to return or exchange a ring, charm or other physical item. For rituals and other services, see refunds and cancellations.
Before you order, we tell you the actual item, its materials, size, availability and care, and send you a photo of it, so you know what you are getting.
Time limit and condition
How long you have to ask for a return is explained and agreed with you before you order. If there is a problem with an item, contact us straight away.
Unless an item arrived faulty or damaged, please return it unworn and undamaged, in its original packaging if you can.
How to ask for a return
- Contact us by phone, SMS or WhatsApp on 0714794142 (from abroad: +254714794142) before you send anything back.
- Tell us your name, the item, the date it arrived and why you want to return it. For a fault or damage, send photos.
- We tell you where to send it.
- Use a tracked postal service if you can, and keep your proof of postage.
Wrong size and exchanges
If a ring does not fit, contact us straight away. Whether it can be exchanged for another size or resized, and any cost, is explained and agreed with you before you order. Nothing is charged without your agreement.
If we sent a different size from the one you asked for, that is our mistake, and we will put it right at no cost to you.
Damaged or faulty items
If an item arrives damaged or faulty, or is not what was agreed, tell us as soon as you can and send photos. We will repair, replace or refund it, and cover the cost of sending it back.
Who pays return postage
If the item is faulty, damaged, the wrong size we sent, or not what was agreed, we pay.
If you are returning an item because you changed your mind, who pays the return postage is explained and agreed with you before you order.
Refunds for returned items
Once we receive the item and check it, we refund you using the method you paid with. How long this takes, and whether the delivery part of the price is refunded, is explained and agreed with you before you order. We tell you when your refund has been sent.
Items made or blessed for you
Shakir prepares and blesses each ring and charm, and some items are made, sized or engraved for one person. In some countries the law lets sellers refuse change-of-mind returns for items made to a customer's own requirements. Whether a change-of-mind return is possible for your item is explained and agreed with you before you order.
This never affects your rights if an item is faulty, damaged or not as described.
Your consumer rights
Depending on the country you live in, you may have legal rights when goods bought from a business are faulty, not as described, or bought at a distance. These rights differ between countries. They apply on top of this policy, and nothing here takes them away.