Refunds and Cancellations

Sending a request or asking questions does not commit you to anything. If you change your mind before you pay, just tell us, or simply do not go ahead. There is nothing to cancel and nothing to pay.

Rituals, spells and cleansing are services carried out for you, not items sent to you. If you have paid but work on your ritual has not started, you can cancel. What is refunded at this stage is explained and agreed with you before you pay.

The details we agree with you include when work is expected to start, so you know where you stand.

Once a ritual has started, or materials have been prepared for you, part of the work has already been done. What happens if you cancel at this stage, including any partial refund, is explained and agreed with you before you pay.

Because rituals are traditional practices and no result is promised, a refund is not given only because a hoped-for result did not happen. This is explained before you pay. If we did not carry out what was agreed, tell us and we will put it right or refund you.

In some countries, people who buy services at a distance have a legal right to cancel within a set period, often 14 days. If you ask for work to start within that period, you may have to pay for work already done, or may lose the right once the service is complete. Your rights depend on where you live.

Physical items are treated differently from services. If an item has not yet been prepared or sent, you can cancel. What is refunded at this stage is explained and agreed with you before you order.

Once an item has been sent, the returns and exchanges page applies. It also covers items that arrive faulty, damaged or not as described.

Shakir prepares and blesses each ring and charm. If an item is made, sized, engraved or blessed specially for you, how cancelling works is explained and agreed with you before you order. This never affects your rights if an item is faulty, damaged or not as described.